Appointment Scheduler

Appointment setters schedule consultations between sales staff and prospective clients.

Top Skills and Abilities:

Excellent phone etiquette
Professional and courteous disposition
Excellent written and verbal communication
Persuasive and results-oriented
Outstanding listening skills
Inbound/Outbound Call Management
Problem Solving

Top 3 Tasks:

Answers phones and emails, schedules and confirms appointments, meetings, conferences, teleconferences, and travel.
Provides support to a company’s sales team by calling qualified leads and helping to establish working relationships.
Reading and routing correspondence, collecting customer information, and updating company systems.

Overview

Appointment Setters assist salespeople by calling prospects and scheduling meetings. One of the main responsibilities of an Appointment Setter is qualifying prospects, or estimating their chances of making a purchase.

They work for employers spread across most industries, especially those with dedicated outbound sales teams. Appointment setters also provide general customer and administrative support. They typically work in a call center or traditional office setting and report directly to a sales leader or team manager.