Help Desk Support
A Help Desk Clerk, provides real-time support to users/clients requests for assistance by identifying problems, researching answers, and guiding them through corrective steps, with a goal of first contact resolution.
Data entry specialists are responsible for digitizing data for storage purposes. Their main duties include updating the company database, digitizing physical records and preparing periodic reports.
Data entry clerks may be asked to transcribe anything from a written document to a recorded conversation. Most employers seek clerks who can type quickly and accurately, with 45 to 75 words per minute (WPM) being the average across most industries.
A Help Desk Clerk, provides real-time support to users/clients requests for assistance by identifying problems, researching answers, and guiding them through corrective steps, with a goal of first contact resolution.
Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot.
A Sales Representative, or Salesperson, is responsible for using their knowledge of company products or services to connect with consumers and generate sales for their employer.