Customer Service

Customer Service Representatives help ensure that customers are satisfied with products, services, and features by providing helpful information, responding to complaints, and processing orders.

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A Customer Service Representative, or Customer Help Representative, acts as a liaison for new and existing customers. Their duties include providing basic or scripted information in response to routine inquiries about products and services. 

Specific duties of customer service representatives vary by industry but generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes and providing discounts, free products, or additional services to preserve customer loyalty.

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Data Entry Clerk

A Data Entry Clerk, or Data Entry Specialist, is responsible for inputting data and making changes to existing data figures in digital databases.

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Help Desk Support

A Help Desk Clerk, provides real-time support to users/clients requests for assistance by identifying problems, researching answers, and guiding them through corrective steps, with a goal of first contact resolution.

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