Training can be conducted via phone, screen sharing, video conference, or via any method that is consistent with your current policies and procedures.

We track all of our agents via online time tracking software. The software features include screenshots of employee monitors which can be taken at whatever time interval you specify. The cost for online tracking is $9.99 per month/per agent.
* Screenshots are only taken when team members indicate that they’re working to eliminate privacy concerns.

Every business has specific needs. We can start scoping your needs right away. Onboarding for individuals and small teams typically begins within 2-5 days. Larger teams start according to an agreed upon timeline. It’s best to send in your entire to-do list and add to it as you need. 

New Horizon Virtual acts as an extension of your existing team and business structure. We provide both inbound and outbound calling and a variety of other services to help grow your business. 

The only difference is the minimum number of hours per week per agent. The minimum number of hours you can start with is 30 hours per week for hourly agents. Our goal is to provide whatever you need to grow your business, if you require a tasked based solution please contact us. 

Normal hours of operation are 9:00am – 6:00pm Monday through Friday, per US time zones, exempting federal holidays. If necessary, alternative or extended hours may also be arranged, including weekends and 1st, 2nd, and 3rd shift coverage.

We’ve built a team of college-educated remote workers in the Philippines who work to cover your business 24 hours a day, 7 days a week. Prior to your campaign launch, you will select the agents based on their recordings to make sure they sound good representing your business.

Yes. New Horizon considers all information related to your account as private and takes significant measures to protect it.

We have a multi-tiered approach to security, including IP restrictions, screen monitoring software, and the encryption of secure information. All employees handling client information sign non-disclosure agreements and are trained in data security.