Live Chat Support

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot.

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A Live Chat Agent is a company representative who answers customer inquiries through an online chat platform.

Chat is a great channel for high complexity with low urgency issues. Verbally speaking to an agent might offer a general idea of the problem but explaining through chat can allow the customer to provide a more concise and detailed description of a specific issue. The agent then has to be able to respond with the correct solution with easy-to-follow instructions.

One of the key benefits is that customers who use live chat will be able to multitask while solving a problem.  When implemented correctly, live chat also has some of the highest satisfaction rates of any support channel.

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Sales & Marketing

A Sales Representative, or Salesperson, is responsible for using their knowledge of company products or services to connect with consumers and generate sales for their employer.

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