Sales & Marketing
A Sales Representative, or Salesperson, is responsible for using their knowledge of company products or services to connect with consumers and generate sales for their employer.
Top Skills and Abilities:
- Handle high volume of incoming & outgoing emails, and live chats
- Excellent written and verbal communication
- Work independently and collaboratively
- Technical Skill
- Strong organizational skills
- Problem Solving
- Decision Making
- Multitasking
Top 3 Tasks:
- Professionally communicate with customers through live chat or email to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks.
- Use a ticket or issue tracking system to monitor and respond quickly to incoming requests for assistance by identifying problems, researching answers, and guiding users through corrective steps.
- Successful support agents will need to be able to handle more than one chat at a time. This means they’ll need the ability to work through several problems simultaneously to be effective.