Live Chat Support
Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot.
Help desk analysts, are technical professionals who help users resolve issues with computer technologies. Help desk analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
The Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish desired tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools.
Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business’ needs regarding their ability to sufficiently serve their customers or users.
Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot.
A Sales Representative, or Salesperson, is responsible for using their knowledge of company products or services to connect with consumers and generate sales for their employer.